Reference

How We Handle Your Privacy

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. You decide what stays, what goes, and how we reach you.

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Bangla 2x How We Handle Your Privacy
DATA PRACTICES

How We Protect What You Share

Every bKash, Nagad and Rocket deposit you make passes through encrypted channels so your wallet PIN never reaches our servers. We store hashed account credentials, not plain passwords, and we segment payment data from gameplay logs so one breach cannot expose both. Here's what else we do.

Collection Limits

We ask for mobile number, email, date of birth and payment identifier. We do not request your NID front-and-back photo unless Bangladesh withdrawal rules require KYC above a threshold. The less we hold, the less risk you carry.

Cookie Control

Session cookies remember your login for twenty-four hours; preference cookies save your favourite game filter. Both expire when you sign out. Marketing cookies track which promo banners you clicked; disable them in Account Settings without losing lobby access.

Third Parties

Payment gateways see transaction amounts and your wallet number so they can release funds. Game studios log which slots you opened so they can calculate RTP.

Retention Windows

Active accounts keep full records. Closed accounts archive transaction logs for the compliance period local rules demand, then we delete gameplay history, chat transcripts and device fingerprints. Email us to confirm your jurisdiction's exact timeline.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what we hold, correct a mistake, or delete your account data where local rules allow, our Bangladesh support team handles every request directly. No automated replies, no long waits.

Team online

Live Chat

Open the chat bubble in your account dashboard and tell us you need privacy help. Our team confirms your identity with your registered mobile number, then walks you through the request form so you get exactly what you asked for.

Email Support

Send your data request from the email address we have on file. Include your account number and what you want us to change, show or delete. We reply with next steps and a timeline based on your region's rules.

Account Settings

Log in, tap your profile icon, then scroll to Privacy Controls. Toggle marketing messages on or off, download a copy of your transaction history, or start an account-closure request that our compliance team reviews within two business days.

Common Privacy Questions

We ask for your mobile number, email address, date of birth and your choice of bKash, Nagad or Rocket as payment method. If you deposit above the KYC threshold Bangladesh rules set, we request NID or passport verification.

Yes. Email our support team from your registered address or open live chat, confirm your identity, and request a data export. We send a file within five business days listing deposits, withdrawals, gameplay logs and support tickets.

No. We pass transaction details only to the payment gateway you chose so they can release funds, and we send KYC documents to our verification partner when local law requires it. We never sell player lists or wallet identifiers to third parties.

Log in, tap your profile icon, scroll to Privacy Controls and toggle off promotional emails or SMS. You keep full lobby access; we just stop sending promo alerts. Account security messages still come through so you know about login attempts.

We archive transaction records for the compliance period Bangladesh financial rules demand, then delete gameplay history, chat logs and device data. Email support to start closure; we confirm the retention timeline for your jurisdiction and process the request within two business days.

Yes. Every payment passes through SSL encryption so your wallet PIN and transaction codes stay private. We store only the gateway reference number and deposit amount; we never see or log your mobile banking password or fingerprint unlock.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.